How we handle your information.
We treat your books like our own. Here's the plain version of what we collect, what we promise, and how we keep it safe.
Privacy
Etqan Books collects information you give us directly: business details, financial documents (receipts, invoices, bank statements), email, phone number, and anything else you send us by email, WhatsApp, or the contact form.
We use this information solely to deliver bookkeeping services for you. We do not sell your data, share it with advertisers, or use it to train AI models.
Your financial documents are handled with care and kept only as long as needed to do your books. Information is transmitted over encrypted connections (HTTPS), and access is limited to the people working on your account.
You can request a full export or permanent deletion of your data at any time by emailing us. We retain records for 7 years to comply with Saudi tax-record retention norms unless you specifically request earlier deletion.
We comply with Saudi Arabia's Personal Data Protection Law (PDPL). If you believe your data has been mishandled, contact us first; you may also file a complaint with the Saudi Data & AI Authority (SDAIA).
Terms of service
By using Etqan Books, you agree we'll perform bookkeeping work on your behalf based on the documents and information you provide. The accuracy of your books depends on the completeness of what you send — we'll flag missing items but can't fabricate transactions.
Fees, scope, and turnaround are set in your service agreement. Either party can end the engagement with 30 days' notice. We hand over a clean export of your books on departure regardless of who initiated.
We're a bookkeeping firm, not licensed tax advisers, lawyers, or auditors. Any tax filing or legal positioning is the client's own decision. We are not currently licensed for ZATCA Phase 2 e-invoicing on your behalf.
We're liable for our own errors up to the fees you've paid us in the prior 12 months. We're not liable for losses caused by your delays in providing information, third-party software outages, or events outside our reasonable control.
Security
Access to your financial information is limited to the Etqan Books team members working on your account.
Documents and data are transmitted over encrypted (HTTPS) connections and kept in reputable, access-controlled cloud tools (such as Zoho Books) used to maintain your books.
We keep organised, backed-up records throughout our engagement, and can provide a clean export of your books on request.
Reporting a concern: email the team and we'll respond within two business days.
This page is a plain-language summary. For the binding agreement, refer to the service contract you signed.